Frequently asked questions
Is everything really handmade?
Yes — every piece is made by hand in small batches. Slight variations are part of the charm and a sign it's the real thing.
How long until my order ships?
In-stock pieces usually ship within a few business days; made-to-order pieces show an estimate on the product page.
Can I request a custom or made-again piece?
Often, yes. If a one-of-a-kind piece has sold, you may see an option to request another be made just for you. For anything special, get in touch.
How do I care for my piece?
Care depends on the material — any specific instructions are noted on the product page. When in doubt, treat it gently and ask us.
What's your return policy?
See our Returns & exchanges page. If something isn't right, we'll make it right.